frequently asked questions

will the pastel painting transfer when you send me my artwork?

It will not transfer. I use archival sanded paper which grips the pigment to the page. That said, there may be very minimal "fall out" which is normal. I recommend keeping the art together as shipped until you are ready to frame it.

shipping and delivery

Each piece is packaged carefully to prevent damage during shipping.

without custom framing

Unframed originals are packaged and shipped from my home studio. Turn-around time for packing and shipping is 1-2 weeks depending on the piece.

with custom framing

If you choose to work with me to frame your piece, your painting will be shipped 1-2 weeks following the framing process. The framing process is 2 weeks.

shipping methods

Depending on size, most pieces are shipped via UPS Ground, are fully insured, and require an adult signature upon delivery due to the price point.

Some smaller pieces may ship via USPS Priority Mail, fully insured, and will require an adult signature upon delivery.

Domestic orders typically arrive within 3-5 days after shipping.

custom framing

Custom framing is available for all original fine art purchases. I have chosen a suite of frames that I believe will compliment your piece and home. If you have questions or need more information please send me an email at nbcreative@nicoleinbold.com.

are you able to do commissions?

Yes! Please see my Commissions Page for more information.

do you accept returns?

All sales are final. In the unlikely event a product arrives damaged, contact me within 7 days to discuss replacement options. I want to make sure you get a beautiful piece of artwork!

preparing a painting for travel